Project Overview
Provide the most trusted information, in the most accessible way.
Project Commissioner
Project Creator
Team
Ben Trevaskis - Designer
Graham Barton - Creative Director
Michael Abramovich - Producer
Eli Ferrall - User Experience
Project Brief
Transform the FWO website to help customers find the answers they need to take action, in a format they trust, at any time.
Create a site that is consistently accessible, credible and reliable to customers and stakeholders.
Project Innovation/Need
Employee/employer disputes are serious and stressful.
An employer often has legal assistance.
An employee rarely does.
The Fair Work Ombudsman website provides awareness and knowledge. It educates and facilitates in the most helpful and accessible way possible.
No fluff. No spin. And no dead ends.
The site provides practical and actionable knowledge. Dispelling myths. Building trust.
Design Challenge
A lot of misinformation exists around this issue – anecdotally and 'officially'. Employees, most often, don't know where they stand.
There is a need to not merely provide helpful information, but to help people find it.
Clear, helpful information architecture and design allows users to more quickly connect the information in front of them with their particular issue or need.
The Fair Work Ombudsman site now empowers, builds trust and provides answers.
Future Impact
Now mobile and tablet friendly, with clearer navigation pathways, architecture and design, users ability to access the information they require has increased greatly.
Notably, previous high levels of telephone enquiries have declined as a result.
Tags
Service - Government
This award celebrates creative and innovative solution design for the successful delivery and provision of services. Consideration given to system integration, user experience, product design
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