Project Overview
How do I treat a headache? Should I see a doctor about my rash? Symptom Checker helps take the guess work out of your medical queries by identifying your symptoms and providing advice on what to do next.
The easy-to-use app gives you:
- home treatment options for minor illnesses such as headaches or sore throats
- recommendations on when to seek professional treatment
- the option to store emergency numbers for your GP or local hospital.
Organisation
Team
Project Team Medibank Brand & Digital
Development and design - Visual Jazz
Project Brief
Relying on the internet for health advice is a trend that's here to stay. As one of Australia's largest health insurer, we were alarmed by the amount of health information on the internet that's either incorrect, out-of-date, or not suited to Australian conditions.
Our goal in creating Symptom Checker was to provide an app that was easy to use and, most importantly, trust worthy. That's why all the information has been checked by Australian doctors and medical professionals.
Project Need
Symptom Checker is the only app on the market to include symptoms and advice tailored for Australians. In the app you'll find: advice on treating Australian spider bites and jelly fish stings, information to recognise the symptoms of chicken pox, home care advice for minor illnesses and more.
User Experience
Symptom Checker lets you search for particular symptoms using key words or by pin-pointing a body part. By providing two options for search, we've made it easy for the user to identify the right symptom.
Symptom Checker also tailors the advice depending on who has the symptoms i.e. male/female adult/child, which ensures the information is relevant to the user.
The medical information provided by Symptom Checker is thorough, without being overwhelming or complicated for the user. As an example,
if you search 'asthma attack' you'll find:
- guidelines for when to call a doctor
- thorough self care advice to carry out at home
- information about the causes and triggers
- the option to search for related symptoms (in this case wheezing)
- medical references
Another key feature is the ability to call emergency directly from the app and save important numbers, like your GP's in the app.
Project Marketing
Symptom Checker is available to all Australians, not just Medibank members. Marketing for the app has been integrated into all our customer channels.
Medical
This category relates to applications that provide or promote a medical service or information.
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